Frequently Asked Questions

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Ticket Purchase & Pickup iconTicket Purchase & Pickup
For holiday cruises or sightseeing cruises, we recommend making a reservation online. Please note that reservations are not complete without payment. For private events and charters, you can fill out our contact form or email us at groups@eventcruisesnyc.com.
We accept Visa, MasterCard, Discover, and American Express.
No. Payment must be received in order to complete a reservation.
Simply input the promo code during the checkout process, and the discount will be applied automatically.
No. Gratuity is not required but it is recommended.
No. All sales are final and our cruises are not applicable for refunds. However, if you purchased a sightseeing cruise (Liberty Cruise Select/Express/Saver), you can reschedule your cruise.
No pick up is needed. For holiday cruises, you can simply head to the departure location and our staff can redeem your tickets on the spot. For sightseeing cruises, you will need to make a reservation online before heading to the departure location.
Cruise Schedule & Information iconCruise Schedule & Information
Our cruises operate rain or shine.
There are no age restrictions for our event cruises. All individuals need to purchase a ticket to board. Alcoholic beverages require valid 21+ IDs. All children must be accompanied by an adult.
Smart Casual attire is suitable to wear for our events cruises.
Seating is not pre-assigned.
On some of our cruises, we assign private tables to the individual parties based on ticket type. On others we have cruise-style seating, where we will ask you to share a table with other parties. Seating type is specified on each of our cruise detail pages.
Based on different events, we provide music, live DJ beats, a dance floor, bars, and other entertainment upon private events' requests.
No, we provide delicious buffets on holiday cruises with a variety of options. If you are having a private event, our team will coordinate with you regarding the menu and other details.
The vast majority of our guests do not experience any discomfort during the cruise, as our cruises sail in calm waters. If motion sickness is a major concern to you, we recommend you to take preventative measures.
While the cellular services may be interrupted, for the most part of the cruises cell phones should have signals.
The departure point for holiday cruises is: Pier 36. The departure point for sightseeing cruises is World Financial Terminal. Our office location is 2 E 42nd St. For more information, visit Contact Us.
We provide delicious buffet with a variety of options for you to choose on board. Menus are available for preview on the cruise detail pages.
No, outside food is not allowed. Food is provided on most holiday cruises, and food is available for purchase on our sightseeing cruises.
Yes! For groups larger than 10, please Contact Us for more information.
All passengers are required to show their tickets prior to boarding. Due to security concerns, passengers and their belongings are subject to search and screening.
Holiday cruise tickets can only be used at the specified event date and time. If you purchased sightseeing cruises, you will be able to reschedule your tour free of charge using our online portal.